Returns & Cancellation Policy
Our commitment to reader satisfaction and statutory consumer rights under Norwegian law.
30-Day Satisfaction Commitment
At HANS P DALEN, we stand behind the practical quality of our educational blueprints. If you find that a purchased guide does not deliver practical value, we provide a transparent 30-day refund window.
1. Right of Cancellation (Angrerettloven)
In accordance with the Norwegian Cancellation Act (Angrerettloven) and EU consumer protection directives, consumers have statutory cancellation rights for distance purchases. For digital educational content, we honor voluntary cancellation requests within 30 calendar days of purchase.
2. How to Request a Refund
To initiate a return or refund request:
- Send an email to [email protected] with the subject line "Refund Request".
- Include your full name, email address used during purchase, and confirmation reference.
- Our support team will review your request and issue confirmation within 24–48 business hours.
3. Refund Processing Timeframe
Once approved, refunds are credited directly back to the original payment method (Visa, MasterCard, Vipps, or PayPal) within 3 to 5 business days. No physical return shipping is necessary for digital materials.
4. Customer Support Contact
For any assistance or questions regarding returns and cancellations, please reach out to our team at [email protected] or call +47 33 18 52 40.